Responsible Gaming

Introduction to Responsible Gaming

At Velthuno Casino and Hotel Resort, we are committed to promoting responsible gaming practices. We believe that entertainment at our casino hotels should be enjoyed as a leisure activity in a balanced and responsible manner.

This policy outlines our approach to responsible gaming and the measures we have in place to help our guests make informed choices about their gaming activities.

Our Commitment

The Velthuno casino and hotel resort is dedicated to:

• Providing a safe and supportive environment for all guests
• Ensuring that entertainment remains an enjoyable activity
• Implementing measures to prevent excessive gaming
• Training our staff to recognize signs of potential gaming problems
• Offering resources and support for those who may need assistance
• Preventing underage access to gaming areas
• Complying with all applicable laws and regulations

Self-Assessment

We encourage all our casino hotels guests to regularly assess their gaming habits. Consider the following questions:

• Are you spending more time gaming than you initially planned?
• Do you ever feel guilty about your gaming activities?
• Have you ever used entertainment to escape from problems or feelings?
• Have you ever spent more than you could afford?
• Has gaming ever affected your relationships or work?

If you answered "yes" to any of these questions, we recommend speaking with one of our responsible gaming advisors who can provide guidance and resources.

Setting Limits

We encourage all guests at our casino and hotel resort to set personal limits before engaging in gaming activities:

• Time Limits: Decide in advance how long you will play and take regular breaks.
• Financial Limits: Determine a budget for your entertainment activities and stick to it.
• Activity Limits: Balance gaming with other activities during your stay at our casino hotels.

Our staff can assist you in setting up these limits through our player management system.

Self-Exclusion Program

Velthuno offers a self-exclusion program for guests who wish to restrict their access to gaming facilities. Options include:

• Temporary exclusion (1 day to 6 months)
• Extended exclusion (6 months to 5 years)
• Permanent exclusion

To enroll in our self-exclusion program, please speak with our responsible gaming manager or visit the responsible gaming desk in our casino and hotel resort.

Support Resources

Velthuno partners with several organizations that provide counseling and support services for individuals concerned about their gaming habits:

• National Problem Gaming Helpline: 1-800-522-4700 (24/7 confidential support)
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• National Council on Problem Gaming: www.ncpgambling.org

Brochures with additional information are available throughout our casino hotels.

Underage Gaming Prevention

Velthuno strictly prohibits anyone under the legal age from participating in gaming activities at our casino and hotel resort. We implement the following measures:

• ID verification at all entrances to gaming areas
• Regular patrols of gaming floors by security personnel
• Training for all staff to identify and prevent underage access
• Clear signage regarding age restrictions

We take our responsibility to prevent underage gaming very seriously and will take appropriate action against any attempts to circumvent our policies.

Staff Training

All employees at our casino hotels receive comprehensive training on responsible gaming:

• Recognizing signs of potential gaming problems
• Appropriate ways to approach and assist guests
• Knowledge of available resources and support services
• Understanding and implementing our responsible gaming policies
• Regular refresher courses and updates on best practices

Our team members are here to help ensure that your experience at Velthuno remains positive and enjoyable.

Contact Us

If you have questions about our responsible gaming policy or would like to discuss any concerns, please don't hesitate to contact us:

• Email: [email protected]
• Phone: +1 (555) 123-4570
• In-person: Visit the responsible gaming desk at our casino and hotel resort

All inquiries are treated with the utmost confidentiality and respect.