Table of Contents
Standard Bookings
For standard room reservations at our casino hotels:
- Free cancellation up to 48 hours before check-in
- Cancellations within 48 hours: one night's charge
- Modifications subject to availability
Group Bookings
For group reservations (5 or more rooms):
- Free cancellation up to 7 days before check-in
- 50% charge for cancellations within 7 days
- Full charge for cancellations within 48 hours
Special Events
During special events at our casino and hotel resort:
- Non-refundable deposit required
- Special cancellation terms apply
- Dates will be clearly communicated
Modifications
Booking modifications are subject to:
- Availability at time of modification
- Rate differences may apply
- Must be made 48 hours before check-in
Refunds
Our refund policy includes:
- Processing time: 5-10 business days
- Original payment method used
- Currency conversion rates apply
No-Show Policy
If you fail to arrive on your check-in date:
- Full charge for the first night
- Remaining nights cancelled
- No refunds for no-shows
Contact Us
For cancellation assistance, please contact us:
- Email: [email protected]
- Phone: +1 (555) 123-4567
- 24/7 Front Desk Available